Frequently Asked Questions
I have never ordered dance shoes before, how can I know my correct size?
What makes dance shoes different from street shoes? 
What if the shoes don't fit properly or I don't like them? 
Do you ship COD? 
If I return the shoes, is it my responsibility to pay the shipping charges? 
If I have only worn the shoes once, can I return them? 
If I send the shoes back and they get lost is that my responsibility?
If I return the shoes for a refund are my shipping charges refunded? 
If I need a pair of shoes very fast, what is the best way to order? 
Do you have a Professional discount? 
Do you offer a Student discount? 
May dance shoes be worn outdoors? 
 

 

 

I have never ordered dance shoes before, how can I know my correct size?
Most dance shoes are manufactured in Europe, so please don't guess.  Advise us of your American street shoes size and we will do the rest.

What makes dance shoes different from street shoes? 

All dance shoes, both ladies and men's have non-slip soles, a metal shank in the arch for support and they are very light-weight and flexible.

What if the shoes don't fit properly or I don't like them? 
For Mail Order customers only - please return the shoes as new (unworn) within two weeks of receipt and place a note inside the box with specific instructions.
For customers who purchase shoes in our store having tried the shoes on, returns must be made within two weeks of purchase for a store credit only.

Do you ship COD? 
No, not at any time.

If I return the shoes, is it my responsibility to pay the shipping charges? 
Yes, that is your responsibility.  However, if you wish to exchange the shoes we will not charge postage for the first exchange, shipment by ground service only.

If I have only worn the shoes once, can I return them? 
No, only totally unworn as new shoes will be accepted for return or exchange.

If I send the shoes back and they get lost is that my responsibility?
Yes, it is.

If I return the shoes for a refund are my shipping charges refunded? 
No, that is your responsibility.

If I need a pair of shoes very fast, what is the best way to order? 
Please call us with a credit card in hand.  We can check our inventory and if we have the shoes in stock, we can ship immediately.

Do you have a Professional discount? 
Yes, to full time Professionals with certification.

Do you offer a Student discount? 
Not usually.

May dance shoes be worn outdoors? 
It is not advisable because of the delicacy of the non-slip soles, and please do not get the soles wet - you will ruin them.

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Please order in American shoe sizes only

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